We hate to see you go. But if you are unhappy with your order for any reason, please send an email to at info@parisvally.com and we will give you a replacement. Any claim for a replacement of your choice must be made within 7 days of receipt (wrapped in the original packaging, sealed & unused). We only accept replacement requests with the original package. We do not offer refunds for any of our products. 

Orders can only be canceled and fully refunded before they've been shipped. Please email us at info@parisvally.com with any questions or needed support, but once the order has shipped it's out of our hands.